Kudos for David Kazen

From the parents of a member of the Class of 2027:

I am writing to recognize the excellent customer service that David Kazen provided to our family.

I don’t know if you are familiar with the latest bike headache when some bikes were removed during setting up for Reunions. I admit that even as a Princeton employee, it was hard to navigate the multiple offices involved and understand who to ask for help. We talked to Service Point, Parking and Transportation, DPS, etc.

However, we were lucky to also call the Facilities Operations customer service line and for David Kazen to pick up.

David understood the issue and conundrum of multiple offices being potentially involved. He investigated with patience and continued keeping me updated on his efforts and his progress. I find this extremely important and cannot congratulate David enough for always “closing the loop”.

Furthermore, he was always pleasant on the phone and dealt with the situation professionally and adroitly.

I wanted to be sure you know that the bike was found, that we are very grateful to all involved but especially to David to whom we credit the perseverance in making as many as necessary phone calls for us to have this outcome.